Our Mission
Property Management Systems, Inc. (PMSI) is dedicated to empowering community associations in Amelia Island and surrounding areas through exceptional property management services. We prioritize integrity, accountability, and open communication to foster sustainable, thriving communities.
Who We Are
Our team comprises licensed community association managers, experienced accounting professionals, and dedicated administrative support staff. We boast over 130 years of combined experience, ensuring comprehensive understanding of industry practices and the unique needs of diverse communities.
What We Do
PMSI offers a comprehensive suite of services tailored to meet the diverse needs of condominium, homeowners, and planned community associations. Our services include:
Community Management
- Implementing and managing community governance and operations
- Enforcing community rules and regulations
- Facilitating communication and community engagement
- Providing exceptional customer service to residents
Financial Management
- Efficiently collecting assessments and fees
- Managing budgets and financial plans
- Ensuring compliance with financial regulations
- Providing transparent financial reporting
Administrative Support
- Maintaining accurate records and documents
- Handling meetings and Board communications
- Implementing and managing vendor contracts
- Providing comprehensive support for special projects
Additional Services
- Architectural Review
- Real Estate Services
- Insurance Administration
- Compliance Review & Guidance
Our Dedicated Approach
PMSI believes in building strong relationships with the communities we serve. We collaborate with residents, Board members, and stakeholders to understand their unique needs and develop tailored solutions. Our highly responsive team is committed to open communication, transparency, and accountability throughout the process.
Our Values
- Integrity: We uphold the highest ethical standards and fairness in all our interactions.
- Professionalism: We maintain a high level of expertise and deliver services with competence and efficiency.
- Communication: We prioritize clear and open communication with residents and stakeholders.
- Accountability: We take responsibility for results and maintain transparency in our actions.
Poor Service and Unprofessionalism
The majority of reviews for Property Management Systems, Inc. (PMSI) are overwhelmingly negative, citing poor service, unprofessionalism, and a lack of responsiveness. Many customers have experienced difficulty in getting their service requests fulfilled, with some reporting that their requests have been ignored or responded to slowly.
Inconsistent Performance and Favoritism
Some reviewers have mentioned that the company has a history of inconsistent performance, with some staff members being more responsive than others. Additionally, there have been allegations of favoritism towards certain homeowners, with some receiving special treatment or preferential treatment due to their relationship with the board members.
Unhelpful and Rude Staff
Many reviewers have had negative interactions with PMSI staff, describing them as unhelpful, rude, and unprofessional. Some have reported being talked down to or being dismissed by staff members, which has left them feeling frustrated and disempowered.
Problems with Communication and Customer Service
Communication issues have been a significant problem for many reviewers, who have struggled to get clear and timely responses to their questions or concerns. Some have reported being put on hold for extended periods, being transferred to different staff members, or being told that their issues are being "looked into" but never receiving a resolution.
Mixed Reviews and Exceptional Case
It's worth noting that there were two reviewers who gave PMSI a high rating, citing positive interactions with staff and helpful service. However, these reviews are significantly outnumbered by the negative reviews, which paint a more accurate picture of the company's performance.
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