Comfortable Apartment Living in Great Locations at Excellent Values
Who We Are
Donna Farrow & Company has been a trusted name in property management and real estate consulting in St. Joseph, Missouri since 1991. Led by founder and CEO Janet Begar, our team of experienced professionals has helped hundreds of homeowners and investors achieve their real estate goals. We are committed to providing personalized, client-centered services that maximize the value of your investment.
Our Mission
Our mission is to empower our clients through comprehensive property management, exceptional client service, and insightful guidance. We partner with you to achieve your financial and real estate goals, whether you are a seasoned investor or a first-time homeowner.
Our Services
We offer a wide range of services to meet your diverse needs, including:
Residential Rental Management
- Tenant screening and selection
- Rent collection and payment processing
- Property maintenance and repairs
- Regular property inspections
- Comprehensive reporting and communication
Commercial Leasing
- Marketing and tenant acquisition
- Lease negotiation and administration
- Tenant communication and management
- Space utilization and analytics
Real Estate Consulting
- Market analysis and valuation
- Strategic planning and goal setting
- Property management training and development
- Transaction assistance and negotiations
Proactive Approach, Exceptional Care
We take a proactive approach to property management, anticipating tenant needs and responding promptly to issues. Our focus on open communication, transparency, and personalized client service ensures a seamless and rewarding experience for both landlords and tenants.
Integrity and Expertise
Integrity and expertise are at the core of our values. Our team is highly skilled and experienced, holding certified credentials and staying abreast of market trends and regulations. We are committed to upholding the highest ethical standards and providing unparalleled value to our clients.
Complaints and Issues
Multiple reviewers have mentioned that Fonna Farrow's Prop Mgmt has poor communication skills. Many have reported not being able to get in touch with the company or the leasing agents via phone, as calls often go straight to voicemail and emails may go unanswered. Some have also complained about being led on with false statements, such as being told that credit scores are not taken into account when applying for rentals, only to be denied later due to poor credit.
Financial Issues
Several reviewers have reported issues with payment deadlines and late fees. Some have been charged incorrectly or unfairly, and others have been harassed by management over minor issues such as a security system code. There have also been reports of unexpected fees and charges, including fees for damages that were not agreed upon in the lease.
Maintenance and Repairs
Reviewers have reported a lack of maintenance and repair services. Some have mentioned broken appliances and features, such as a garage door that has been unusable for months. Additionally, there have been reports of a lack of response to maintenance requests and a general lack of attention to repair needs.
Professionalism
Several reviewers have expressed disappointment in the professionalism displayed by the company's representatives. Some have reported being treated rudely or disrespectfully, and others have felt that the company's leasing agents are unprofessional and unreliable.
Positive Reviews
There are a few positive reviews that mention the company's helpful and friendly staff, as well as their ability to respond to maintenance requests promptly.
Negatives
Overall, the majority of reviews are negative, with many reviewers expressing frustration and disappointment with the company's communication, financial practices, maintenance, and professionalism.
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