Your Home Loan Experts, Your Partner for Life
At AmeriHome, we are proud to be a part of our customers' journeys towards realizing their dream of homeownership or refinancing their homes. We have been in the mortgage industry for many years, and during this time, we have built strong and lasting relationships with our clients based on trust, transparency, and exceptional service. Our story began with a simple mission: to make the mortgage process easy and stress-free for our customers. We understand that buying or refinancing a home can be overwhelming, and that's why we strive to be a reliable partner every step of the way.
Our Mission, Vision & Values
Our mission is to provide our customers with the best mortgage solutions tailored to their unique needs and financial goals. We believe that every customer deserves a home loan designed with their personal circumstances in mind, and that's why we work tirelessly to offer a wide range of loan products and services that fit their budget and lifestyle. Our vision is to be the leading mortgage lender in the country, recognized for our commitment to excellence, innovation, and customer satisfaction.
At AmeriHome, we value integrity, respect, and teamwork. We believe that our success is built on the foundation of our core values, which include:
- Customer-centricity: Our customers are at the heart of everything we do. We listen to their needs, understand their goals, and provide them with tailored mortgage solutions that fit their unique situations.
- Expertise: Our team of mortgage professionals has extensive knowledge and experience in the industry. We are committed to staying up-to-date with the latest mortgage trends, regulations, and technologies to provide our customers with the best possible service.
- Innovation: We are always looking for new and better ways to serve our customers. We embrace change and continuously improve our processes, technologies, and services to meet the evolving needs of our clients.
- Collaboration: We believe that teamwork is essential to our success. We work together as a team, sharing our expertise, ideas, and resources to provide our customers with the best possible mortgage solutions.
Awards & Accolades
Over the years, we have been recognized by various organizations for our commitment to excellence, customer satisfaction, and innovation. Some of our awards and accolades include:
- Top Mortgage Lender by Scotsman Guide
- Best Mortgage Lenders by U.S. News & World Report
- Top Workplaces by The Orange County Register
- Top Employers by National Mortgage Professional Magazine
These awards and accolades are a testament to our unwavering commitment to providing our customers with exceptional mortgage solutions and outstanding service.
Reviews
We are proud of the feedback we receive from our customers. We believe that our customers are our best advocates, and their testimonials speak volumes about our commitment to excellence. Here are some of the reviews we have received from our satisfied customers:
"John Heard and Brandi Clements made this the easiest mortgage process I have ever been through. All steps of the process were clearly defined, questions were answered concisely, and everything proceeded without issue. I couldn't be more pleased with the customer service that was provided. Highly recommended!" - Mark F.
"AmeriHome went above and beyond to work with me to find refinancing options that improved my financial future. If you get the chance to work with Clifford Kao and Monica Ruiz, you'll have a great experience!" - Keeva K.
"I felt very well-served throughout the entire process thanks to the communication and care of my loan officer and processor, Jeff Evans and Lisette Kennedy. I learned a lot as a first-time buyer and I ultimately trusted them throughout each stage. I especially liked how digital the process was, and I was able to streamline the document uploads and email them whenever I had a question or concern." - Twana R.
"Had a great experience. My wife and I refinanced our home to get a better interest rate and lower our payment, and the team of Adam Sage and Tricia Dodge were helpful, responsive, and provided tremendous advice and walked us through the whole process step-by-step. I would highly recommend them and their work." - Ben J.
Customer Service Issues
AmeriHome Mortgage has received numerous complaints regarding their customer service. Reviewers have reported difficulties in getting in touch with representatives, long wait times, and unhelpful staff. One reviewer even stated that they were told to wait for 30 days to receive a check, only to be disappointed again. Another reviewer had to deal with a series of misunderstandings and incorrect information from the company.
Mismanagement of Escrow Accounts
Multiple reviewers have reported issues with AmeriHome Mortgage's handling of escrow accounts. One reviewer had to wait for a month and a half to receive a check, while another reviewer was told to wait for 30 days. One reviewer even had to dip into their savings to avoid a penalty due to the company's mismanagement of their account.
Incompetent Employees
Some reviewers have reported dealing with incompetent employees. One reviewer mentioned that their representative, Krista Smith, was rude, condescending, and almost lost them a significant amount of money. Another reviewer reported that the employee they spoke with didn't know what they were talking about.
Inconsistent Service
Reviewers have also reported inconsistent service, including issues with property tax payments, escrow accounts, and refunds. One reviewer even had to deal with multiple employees who gave them conflicting information.
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