At Portofino Apartments, we understand that finding the perfect place to call home can be a daunting task. That's why we've created a community that embodies the essence of luxury living, with a focus on exceptional customer service, top-notch amenities, and beautifully designed apartment homes.
Our story began with a vision to create a community that felt like home, where residents could relax, unwind, and enjoy the finer things in life. We've achieved this by incorporating estate-size single-family residences, complete with Texas native rough-cut stone and board and batten siding, to create a warm and inviting atmosphere. Our community is designed to resemble a single-family neighborhood, rather than a traditional apartment complex, providing a unique and refreshing living experience.
Our Services
We offer a range of services to ensure that our residents feel at home from the moment they move in. From our state-of-the-art fitness center and activity center to our resort-style pool and outdoor kitchen, we've thought of everything to make your life easier. Our apartments are equipped with granite countertops, stainless steel appliances, and keyless entry, providing the perfect blend of style and functionality.
Our team is dedicated to providing exceptional customer service, ensuring that every resident feels valued and supported. We understand that every individual has unique needs, and we strive to accommodate these needs to the best of our abilities. Whether you're looking for a one, two, or three-bedroom apartment home, we have a range of floor plans to suit your lifestyle.
Commitment to Excellence
At Portofino Apartments, we're committed to excellence in every aspect of our community. From our beautifully landscaped grounds to our modern amenities, we've spared no detail in creating a living environment that exceeds expectations. Our team is dedicated to providing exceptional customer service, ensuring that every resident feels valued and supported.
Join Our Community
If you're looking for a place to call home, where you can live life to the fullest, then look no further than Portofino Apartments. We invite you to experience the best of Lubbock living, with our unique blend of luxury, comfort, and community.
Apartment Complex Experience
Noise Issues
Residents have reported noise disturbances from upstairs neighbors, with one reviewer stating that the stomping starts as early as 7am and goes on until 2am. The apartment complex's response to these complaints has been inadequate, with one reviewer being told to call the police if the problem continues.
Charges and Fees
Several reviewers have reported issues with unfair charges and fees, including being charged for pet stains despite not owning a pet, and being charged for unnecessary repairs and replacements upon moving out.
Management Issues
Reviewers have reported inconsistent and unhelpful management, with one reviewer stating that they tried to evict them despite having a written payment arrangement. Others have reported issues with rent increases and move-out charges being unfair and unreasonable.
Positive Aspects
Many reviewers have praised the apartment complex's staff, maintenance, and amenities, including the pool, gym, and private park. The complex's location and security features, such as gated access and well-lit areas, have also been praised.
Amenities and Location
Reviewers have highlighted the complex's beautiful property, proximity to a private park, and high-end finishes as major positives. The office staff, maintenance team, and management have been praised for their helpfulness and responsiveness.
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