Our Mission
At Mediate Management, our mission is to improve the quality of life in our community through superior property management services. With over 35 years of experience, we have grown into one of the most respected and successful property management companies in the Boston Metropolitan area. Our team of experts is dedicated to providing knowledge and expertise to lead you through your property management needs. We take pride in our commitment to client satisfaction, innovation, and leadership.
Our History & Expertise
Mediate Management has been in business for over 35 years, and during this time, we have gained valuable experience and expertise in the property management industry. With over 150 team members, we are able to provide the knowledge and expertise you need to trust your property is in excellent hands. Our team members hold various certifications, including the Certified Manager of Community Associations (CMCA), Association Management Specialist (AMS), and Professional Community Association Manager (PCAM) designations. We have a proven track record of success, having won the Banker and Tradesman's Best in Residential Property Management award since 2009.
Our Team
At Mediate Management, we foster a solutions-oriented environment to efficiently meet our clients' needs and challenges as they arise. Our team consists of departments in Property Management, Project Management, Maintenance, Cleaning, Accounting, Site Staffing, and Human Resources. Our team members are empowered to solve customer-related issues independently, providing quick responses, innovative solutions, and immediate action to any issues that may arise. We are committed to continual innovation and growth within our organization, recognizing the importance of continuous learning and development.
Careers
Mediate Management is a growing company with 39 years of service, overseeing state-of-the-art and luxury residential buildings across the Boston metro area. We are actively seeking people to join our team. Mediate Management offers a comprehensive benefits package, including medical insurance, dental insurance, vision insurance, life and AD&D insurance, 401(k) plan, and employee assistance program. We are proud to offer a competitive paid time off package and voluntary benefits. We are an equal opportunity employer and do not discriminate based on race, color, religion, sex, age, disability, or any other non-merit based factors.
Giving
At Mediate Management, we believe in giving back to our community. We are involved in various charitable causes, including the Sheldrick Wildlife Trust, which works to conserve and protect wildlife and habitats in Kenya. We also support the Bal Asha Trust, which provides support to abandoned and destitute children in Mumbai.
Mediate Management: A Mixed Bag of Reviews
The reviews of Mediate Management Company have been varied, with some tenants expressing satisfaction with the services provided, while others have had negative experiences.
Responsive Management Team
Several tenants have praised the company's responsive management team, including the lead concierge, maintenance person, property manager, and repair team, who were able to quickly resolve emergent situations and respond to tenant concerns. Emma O. and Lynne Brodsky have specifically mentioned the attentiveness of their property managers, Patrick Fahey and John S., respectively, who have been quick to respond to emails and resolve issues.
Maintenance and Repairs
Tenants have generally been pleased with the maintenance and repair services provided by Mediate Management. Emma O. and Brian Allieri have praised the timeliness and effectiveness of the maintenance team, while Kathleen Cohen has commended the building manager John Sp. and Lilly, who acted quickly and calmly during a water emergency.
Concerns with Maintenance Entrances
However, some tenants have raised concerns about the maintenance staff entering their apartments without notice. De'Jackquelyn Ranger has expressed frustration with the lack of response from Mediate Management to her concerns about safety and the frequent entrance of maintenance personnel into her apartment.
Charges of Racism
De'Jackquelyn Ranger has also leveled serious accusations of racism against Mediate Management, citing racial incidents with other tenants and a lack of response from the company to her concerns about safety. These allegations have not been addressed in other reviews, and their accuracy cannot be verified.
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