Achieving Your Commercial Real Estate Goals, One Solution at a Time
Our Story
At EMS Realty, we have been providing exceptional property management services to homeowners and investors in Tucson, Arizona for over three decades. Founded by Lisa Suarez, a seasoned real estate professional with a passion for customer service, our company is dedicated to helping our clients maximize the value of their properties and ensure a smooth and stress-free investment experience.
Our Team
Our team of dedicated professionals is led by Lisa Suarez, a designated broker with a certified residential property manager (CRPM) and certified risk management specialist (CRMS) designation. With over 30 years of experience in the industry, Lisa has built a team of experts who share her commitment to customer service excellence. Our team includes Debbie Duke, an associate broker with over 22 years of experience in residential property management; Linda Foyt, an accountant and associate broker with over 25 years of experience in the mortgage industry; Lori Gray, a new account manager with over 30 years of experience in property management; and Carol Weaver, a property management sales professional with over 20 years of experience in the real estate industry.
Our Services
At EMS Realty, we offer a comprehensive range of property management services designed to help our clients maximize the value of their properties and minimize the hassle and stress associated with property ownership. Our services include:
- Property Leasing: We specialize in leasing high-end rental properties and homes to qualified tenants.
- Tenant Screening: We thoroughly screen tenants to ensure that only responsible and reliable individuals are placed in our properties.
- Rent Collection: We handle all aspects of rent collection, including payment processing and accounting.
- Maintenance and Repairs: We coordinate with our clients to ensure that any necessary maintenance and repairs are addressed in a timely and cost-effective manner.
- Accounting: We provide accurate and timely accounting and financial reporting to our clients, ensuring that they always have a clear understanding of their property's financial performance.
Our Mission
At EMS Realty, our mission is to provide exceptional property management services that exceed our clients' expectations. We believe in building strong relationships with our clients, understanding their unique needs and goals, and working tirelessly to help them achieve their objectives. We are committed to providing the highest level of professionalism, integrity, and expertise to ensure that our clients' properties are well-managed and their investments are protected.
Negative Reviews
The negative reviews focus on the company's alleged mistreatment of tenants. One reviewer, John S., claims that the company kept an excessive amount of their security deposit, despite the property being well-maintained. Another reviewer, Stephanie T., reports being charged for damages and repairs that were not justified, and having to deal with the company's "greedy" and "heartless" staff. Andrew D.'s review highlights the company's strict payment policies, including an astronomical convenience fee for online payments, and criticizes the lack of compassion for tenants who experience challenging situations.
Mixed Reviews
John F.'s review is a positive one, praising the company's property management services and reasonable fees. Naptastic S. also provides a mixed review, noting both positive and negative aspects of their experience with EMS. They appreciate the company's quick response to repairs and their policy of not deducting from their security deposit. However, they criticize the company's expectations that tenants handle minor repairs themselves.
Disgruntled Reviews
Hair C.'s review is unclear, but it appears that they experienced issues with their rent payment and the company's handling of their problem. Andrew D.'s review, as mentioned earlier, criticizes the company's payment policies and lack of compassion for tenants who experience challenging situations.
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