Experience & Expertise in Orlando Property Management
Verandah Properties, LLC has been proudly serving the Central Florida community for over two decades, offering comprehensive property management services for both homeowners and investors. We specialize in long-term residential and small multi-family properties, guiding owners and tenants alike through a seamless and successful rental experience.
Our Vision and Values
Our mission is to elevate the landlord-tenant relationship through transparency, reliable service, and unparalleled expertise. We prioritize:
- Tenant Advocacy: We go beyond simply finding tenants, ensuring they align perfectly with your property and maintain it in pristine condition.
- Communication & Transparency: We maintain open communication with both owners and tenants, providing regular updates and comprehensive reports.
- Professionalism & Integrity: Our team is handpicked for their expertise, ethical conduct, and dedication to providing exceptional customer service.
For Investors & Property Owners
- Tenant Acquisition & Screening: We utilize innovative marketing strategies and meticulous screening processes to find qualified tenants.
- Rent Collection & Accounting: Streamlined online rent payment and detailed financial reporting ensure transparency and financial security.
- Property Maintenance & Repairs: We handle all maintenance and repair needs, leveraging a trusted network of reliable contractors.
- Detailed Reporting & Transparency: Regular reports and online access provide clear insights into your property's health and performance.
For Tenants
- Seamless Tenant Portal: Access important documents, make payments, submit maintenance requests, and connect with the office easily.
- Responsive Communication: Our dedicated team responds promptly to inquiries and resolves issues quickly and efficiently.
- Quality Homes: We maintain well-maintained properties in desirable locations.
- Tenant Support: We prioritize responsive communication, fostering a positive and comfortable living experience.
Poor Communication and Management
Reviewers who had a negative experience with Verandah Properties expressed frustration with the company's poor communication, lack of care, and incompetence. One reviewer, Trevor McCants, described their experience as "incompetent, unresponsive, and showed a complete lack of care for our property and our money." They mentioned several issues, including difficulties in getting quotes, lack of transparency, and poor maintenance services.
Problems with Services
Some reviewers experienced problems with the services provided by Verandah Properties. Trevor McCants noted that the company did not provide a detailed breakdown of estimated expenses, leading to surprise costs. They also mentioned issues with maintenance, such as relying on a company for $75 to inspect the smoke detectors, and giving an open checkbook to a maintenance company without consulting the owner.
Disorganization and Lack of Transparency
Trevor McCants also mentioned that the company's communication was poor, making it difficult to reach them during their limited business hours. They expressed frustration with Debby Lisella's lack of understanding and poor recommendations, citing an example where she recommended a 3% rent increase without providing data to back it up.
Positive Feedback
However, other reviewers had positive experiences with Verandah Properties. They praised the company's professionalism, responsiveness, and ability to manage properties effectively. Reviewers mentioned that the company was always available for home tours, responded quickly to concerns, and provided transparent services.
Problems with Decision-Making
Some reviewers, such as Trevor McCants, expressed concerns with the company's decision-making process, feeling that they were not involved or informed about important decisions. They mentioned that the company might not always have the best interests of the property owner in mind.
Additional Concerns
Trevor McCants also mentioned that the company charged for pet protection guarantee even though the lease agreement did not require it. This added to their overall frustration with the company's services.
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