Your Home Loan Journey, simplified.
Our Vision
At Town Square Mortgage, our vision is to empower individuals to achieve homeownership through tailored mortgage solutions and exceptional guidance. We believe the homeownership journey should be collaborative, accessible, and empowering.
Our Mission
Our mission is to provide homebuyers with a vast array of competitive mortgage options, ensuring they can achieve the dream of homeownership with ease and confidence. We prioritize transparency, accessibility, and personalized guidance to create a seamless and stress-free mortgage experience.
Our Services
We offer a comprehensive range of mortgage solutions to meet diverse needs and circumstances. Our offerings include:
First-Time Homebuyers
- Down payment assistance programs
- Flexible loan terms
- Specialized education and guidance
Refinancing
- Competitive rates and terms
- Streamlined refinancing process
- Cash-out options available
Conventional Loans
- Predictable payments
- Low interest rates
- Stable financing solution
Government-backed Loans
- FHA loans with low down payments
- VA loans with competitive rates and flexible eligibility
- USDA loans for eligible borrowers in rural areas
Additional Options
- Jumbo loans for larger mortgages
- Non-QM loans for borrowers with unconventional credit
- ITIN loans for undocumented borrowers
- Second home and investment property financing
Our Approach
We believe in fostering a close and collaborative relationship with each client. Our experienced Loan Originators will:
- Take the time to understand your unique needs and goals
- Guide you through the entire process, step-by-step
- Communicate clearly and promptly to address any questions or concerns
Our Commitment
At Town Square Mortgage, we are committed to:
- Providing competitive rates and terms
- Ensuring transparency and clear communication
- Delivering a seamless and efficient mortgage experience
- Fostering a positive and supportive environment for our clients
Exceptional Customer Service
The reviews for Town Square Mortgage are overwhelmingly positive, with the majority of customers praising the exceptional service they received. Gracie Estep and her team stand out as the most commonly mentioned and praised team members, with customers commenting on their professionalism, kindness, and willingness to go above and beyond to ensure a smooth transaction process.
Issues with Communication
However, there are a few instances where customers experienced issues with communication. Britney Payton and Ashley Ann both reported difficulties in getting in touch with their loan officers and delays in the process. Ashley Ann was particularly frustrated with the lack of communication and inaccurate advertising, leading to a missed closing date and financial losses.
Speed and Efficiency
On the other hand, several customers praised the speed and efficiency of the loan process. Heriberto Heredia appreciated the quick and reassuring guidance provided by Gracie Estep, while T. Traf's refinancing loan was processed in a remarkably short time, thanks to Cathy Romero's efficient service.
Professionalism and Expertise
Throughout the reviews, there is a consistent theme of professionalism and expertise. Customers praised the knowledge and expertise of Gracie Estep, Norma Flores, and Cathy Romero, among others. These loan officers were described as being knowledgeable, helpful, and patient, making the process as smooth as possible.
