Empowering Homeownership, One Loan at a Time
America's Favorite Home Lender
Your home is more than four walls and a roof. It's warmth, it's security, it's family. That's something the Nutter family has always understood. It's why so many families over the last 65 years have found that the smoothest path to homeownership leads to our door. We've helped make homeownership possible for generations of families from all backgrounds and all walks of life. Like so many American families - and America itself - we started small, but we've grown steadily and strong, by staying true to our values and staying in touch with our roots. And after all these years, we're still a family-owned, family-run company.
A Leader in Mortgage Lending
We believe that our commitment to customer service, combined with our low rates and our refusal to charge our customers expensive and needless "hidden" fees, has helped us grow into one of the largest private mortgage banking firms in the U.S. Our staff has the knowledge and experience to offer a variety of government-supported and private mortgage loan options, and to help find the best fit for you. Our approach to mortgage lending can be summed up in three simple words, "Come on home."
Hometown Values
As a young man, our company founder, James B. Nutter, Sr., got to know former President Harry S. Truman. After leaving the White House, President Truman came back to his home in Independence, MO and reconnected with his hometown roots. The neighborhood surrounding our National Headquarters in Kansas City, has been nicknamed "Nutterville" by the appreciative neighbors who enjoy the restored older homes, painted in bright colors, and enhanced with thousands of colorful flowers and creative landscaping. The Nutter family and 200-plus employees are continually active in Civic and Community Affairs, such as - Children's Mercy Hospital, which to us says "family, " Habitat for Humanity, which is all about "home, " and the Harry S. Truman Presidential Library, National World War I Museum and the Vietnam Veterans Memorial which keeps us in touch with our roots.
Poor Customer Service and Unprofessionalism
Many customers have expressed frustration with the customer service provided by James B Nutter. Some have reported difficulty reaching representatives, being transferred to multiple departments, and dealing with poor communication.
Mortgage Sold to Other Companies
Several customers have mentioned that their mortgages were sold to other companies, including Flagstar Bank, Planet Lending, and unknown companies. This lack of transparency and notification has led to confusion and mistrust.
Long and Unprofessional Loan Process
Some customers have experienced lengthy loan processing times, with documents requested multiple times and loan officers claiming "just one more document" is needed, only to discover that the process was completed without the required document.
Unprofessional Staff
Heather Harrison has had multiple negative experiences with James B Nutter, including poor customer service, being transferred to multiple departments, and being charged $7.50 for phone payments. She has also had to deal with excessive fees and unexplained policies.
