Our Vision and Values
At New Dominion Financial, we believe in empowering our clients through personalized guidance and exceptional service to achieve their financial goals. We take pride in building lasting relationships based on trust and mutual understanding.
Our Expertise
Our team of experienced mortgage professionals is dedicated to providing customized loan solutions tailored to your unique needs and circumstances. We offer a comprehensive range of loan options including:
- Conventional Loans: Competitive rates and terms for qualified borrowers.
- FHA Loans: Ideal for first-time homebuyers and those with limited credit.
- USDA Loans: Zero down payment and competitive rates for eligible borrowers.
- VA Loans: Zero down payment and competitive rates for eligible veterans and active-duty military members.
- Refinance Loans: Reduce your interest rate, monthly payment, or extend your repayment term.
Our Commitment to You
We understand that every client is different, and we take the time to understand your individual needs and goals. Our dedicated loan officers will:
- Guide you through the entire loan process: From pre-qualification to closing and beyond.
- Explain different loan options: Including their terms, rates, and eligibility requirements.
- Work tirelessly to secure you the best possible terms: We negotiate with lenders on your behalf to ensure you get the most competitive rate and loan features.
- Keep you updated throughout: We provide clear and regular communication throughout the process to ensure you are always informed.
Our Promise
At New Dominion Financial, we are committed to:
- Integrity: We adhere to the highest ethical standards and maintain transparent communication with our clients.
- Expertise: Our team possesses deep knowledge and experience in the mortgage industry.
- Personalized Service: We prioritize your needs and provide individual attention to every client.
- Client Focused: We are dedicated to building lasting relationships and offering ongoing support to our clients.
Get Started Today
We invite you to explore our website and learn more about how New Dominion Financial can help you achieve your financial goals. Contact us today for a free consultation and personalized mortgage plan tailored to your unique needs.
Overview
The reviews provide mixed feedback about New Dominion Financial, with some customers expressing satisfaction and others expressing dissatisfaction with their services.
Positive Feedback
- Excellent Customer Service: Many reviewers praised the excellent customer service provided by Melissa Evans and the NDF team, citing their professionalism, responsiveness, and knowledge.
- Proactive Communication: Reviewers appreciated being kept informed throughout the loan process, with some mentioning that they didn't even need to ask questions because the information was provided proactively.
Negative Feedback
- Incompetence and Negligence: Some reviewers expressed frustration with the incompetence and negligence of loan officers, citing examples of failed credit checks, delayed closings, and lack of knowledge about loan eligibility.
- Delays and Inefficiency: Several reviewers experienced delays in the loan process, with some mentioning multiple rescheduling of closing dates and lack of clear communication about the reasons for the delays.
