Elevated Living, Simplified
Serrano Apartments offers contemporary living in the vibrant heart of West Palm Beach. Our recently renovated apartment homes feature spacious layouts, modern finishes, and a variety of amenities. We prioritize comfort, convenience, and a sense of community.
Experience Luxurious Living
Step into your new home and be greeted by beautiful wood-style flooring and carpeted bedrooms. Enjoy the comfort of air conditioning and ample closet space in every bedroom. Our gourmet kitchens are equipped with updated appliances, offering you a space to cook and entertain with ease. Many apartments also feature private patios or balconies, perfect for enjoying the West Palm Beach sunshine.
Enjoy Pristine Amenities
At Serrano Apartments, we prioritize your well-being and offer a variety of amenities for a comfortable and fulfilling lifestyle. Relax by our sparkling swimming pool and sundeck, stay active in our state-of-the-art fitness center, or socialize in our spacious clubhouse. We also offer a tennis court, a dog park, and a community playground.
Prime Location, Vibrant Community
Our location in West Palm Beach provides easy access to all the city has to offer. Explore the vibrant culture, delectable dining, and stunning waterfront views that define this dynamic city. Explore nearby parks, shops, and restaurants, or enjoy the convenience of our close proximity to public transportation.
Dedicated Service and Support
Our dedicated team is committed to providing exceptional customer service. We are here to assist you with any needs, offering personalized guidance and support throughout your journey.
Contact us today and discover your new home at Serrano Apartments!
Summary of Reviews
Negative Experiences
The majority of the reviewers had a terrible experience living in this apartment complex. They reported issues with roaches, termites, and mold infestations, which were not addressed by the management despite repeated complaints. Some reviewers even had evidence of the infestations and broken promises from the management to fix the issues.
Poor Management
Many reviewers criticized the management for being unresponsive, uncaring, and greedy. They reported being ignored, belittled, or dismissed when they raised concerns about the state of their apartments. The management was also accused of raising rents despite the deplorable conditions.
Broken Promises and Lies
Some reviewers reported that the management made false promises to fix issues, which were never followed through. They were also charged for repairs that were not their responsibility, and some were even threatened with eviction when they tried to break their lease.
Poor Maintenance and Repairs
The maintenance crew was criticized for being ineffective and slow to respond to issues. Many reviewers reported having to wait for months for simple repairs, which often remained unfixed.
One Positive Review
Positive Review
One reviewer praised the office staff, specifically Vanelis and Lourdes, for being welcoming, kind, and professional.
