At Prism Real Estate Services, LLC (PRES), we pride ourselves on providing exceptional management, maintenance, and accounting services for our growing multifamily investment portfolio. Founded in 2012, our team has grown to offer a range of services, including office, residential, retail, and industrial property management for our own portfolio, as well as third-party clients. Our affiliate services have expanded to include investment services, maintenance services, construction services, and lawn and landscape services, providing vertical integration and added value for our investors and clients.
Our Guiding Principles
Our guiding principles ensure integrity, exceptional customer experiences, and steadfast attention to detail at every level, as a way of normal business practice. We take pride in our commitment to providing top-notch services, and our reputation speaks for itself. With a presence in 10 states, our team is dedicated to delivering exceptional results and building long-term relationships with our clients and investors.
Our Services
We offer a comprehensive range of services designed to meet the unique needs of our clients and investors. Our services include:
- Property Management: Our expert team provides tailored property management services to ensure seamless day-to-day operations, rent collection, and compliance with regulatory requirements.
- Maintenance Services: Our maintenance team is dedicated to providing prompt and efficient repair and maintenance services to ensure our properties are always well-maintained and safe for our residents.
- Accounting Services: Our accounting team provides accurate and timely financial reporting, budgeting, and forecasting to ensure our clients and investors have a clear understanding of their investments.
- Investment Opportunities: We offer a range of investment opportunities for our clients, including multifamily, office, retail, and industrial properties.
- Construction Services: Our construction team provides comprehensive construction services, from renovation to ground-up developments, to ensure our properties are always modern, safe, and efficient.
- Lawn and Landscape Services: Our lawn and landscape team provides expert groundskeeping services to ensure our properties are always well-manicured and visually appealing.
What Our Residents Say
Don't just take our word for it! Our residents have shared their positive experiences with us, and we're proud to share their testimonials with you:
- "I have now lived at The Flats at Minor Park, for a whole year. I really love our community. I feel so wonderfully blessed." - 5-star Review of The Flats at Minor Park
- "University Villa is very clean, friendly, safe, quiet and convenient to schools, parks, hospitals and shopping centers." - 5-star Review of University Villa Apartments
- "I absolutely love it here! I found a place to live in a great neighborhood and an exceptional school district, I can't imagine living anywhere else!" - 5-star Review of Brookwood Village Townhomes
Company Evaluation
Prism Real Estate Services is a management company that has received mixed reviews from its employees and residents.
Employee Experience
On the positive side, one employee has praised the company as the best they have ever worked for, citing that the company cares about its employees and residents.
Resident Concerns
On the negative side, several residents have expressed dissatisfaction with the company's management practices. Common complaints include:
- Renovations and Rent Increases: Residents have reported that the company has renovated 30-year-old townhomes with low-quality materials, resulting in rent increases of up to $450.
- Poor Maintenance: Residents have reported issues with mold, broken water pipes, and lack of safety measures, such as non-functional doorbells and lack of security cameras.
- Unresponsive Management: Residents have reported difficulty in getting responses to maintenance requests, and some have even reported being ignored or "ghosted" by the management team.
- Overcharging and Billing Issues: Residents have reported being overcharged for rent and utilities, and some have even reported being sent to collections despite paying their rent on time.
Customer Service
The company's customer service has been criticized for being unhelpful and unresponsive. Residents have reported difficulty in getting their concerns addressed, and some have even reported being ignored or dismissed by the management team.
