Where You'll Feel Truly at Home
Entrust Real Estate Services stands out as your trusted partner in property management across the Wasatch Front in Utah. We understand that your rental investment is a valuable asset, and we're dedicated to maximizing its potential for profitability and peace of mind. With our comprehensive services and personalized approach, we aim to streamline the process of property ownership and ensure your investment is in good hands.
Our Philosophy
We believe in empowering owners with comprehensive management solutions that yield tangible results. Our founder, Greg Ketch, recognized the need for a more efficient and cost-effective approach to traditional property management. His vision led to the formation of Entrust Real Estate Services, grounded in the principles of maximizing owner profits, minimizing expenses, and fostering a seamless tenant experience.
Our Services
Our diverse portfolio of services caters to all aspects of property ownership, encompassing:
- Tenant Acquisition: Utilizing a comprehensive marketing strategy, we swiftly locate and qualify ideal tenants using rigorous screening measures.
- Rent Collection: Efficiently collecting rent through multiple payment options ensures timely receipt and uninterrupted income.
- Property Maintenance: Our trained in-house team handles repairs and maintenance tasks with expertise, offering cost-effective solutions to maintain your property in pristine condition.
- Detailed Reporting: Regular and comprehensive reports provide you with insightful data on tenant performance, financial health, and property condition.
- Periodic Inspections: We conduct thorough inspections to ensure your property is well-maintained and tenants adhere to guidelines.
Commitment to Excellence
We strive to deliver unparalleled customer service through:
- Open Communication: We maintain clear and consistent communication with owners and tenants, ensuring transparency and peace of mind.
- Prompt Response: Our dedicated team promptly addresses inquiries and emergency situations.
- Proactive Solutions: We anticipate potential issues and implement preventative measures to minimize costs and maximize efficiency.
Entrust Real Estate Services - Your Partner in Success
Our personalized approach, coupled with expertise and technology, sets us apart in the industry. We prioritize transparency, communication, and cost-effectiveness to empower you to make informed decisions regarding your investment. Choose Entrust Real Estate Services and experience the difference in property management.
Problems with Customer Service
The main issue with this property management company is their poor customer service. Multiple reviewers reported that their phone calls were never answered or returned, leading to frustration and a sense of being ignored.
Property Condition Issues
The condition of the properties managed by this company is also a major concern. Many reviewers reported finding mold, roaches, and bed bugs in the apartments, and some even noted that the properties were not cleaned or maintained regularly.
Lack of Maintenance
The reviewers experienced difficulties in getting maintenance work done, with some having to wait weeks or even months for repairs to be made. Some also reported that the maintenance staff was unresponsive and unprofessional.
Unresponsive Landlord
The landlord, Gregory C Ketch, was described as uncaring and unresponsive, with some reviewers reporting that he failed to address their concerns and refused to take responsibility for the condition of the properties.
